Privacy Policy

Tavial Inc. ("Tavial", "we", "us") is a home services company based in Calgary, Alberta. Business license #724187638. Contact: info@tavial.ca · +1 (587) 874-8794.

To deliver service and process bookings, we collect:

• Identity: first name, last name.
• Contact: email, phone number.
• Address: street address and postal code — used to route the crew and determine your service zone.
• Service preferences: the services and options you choose, access notes (e.g. gate code, dog in backyard), property type and size.
• Technical: standard server logs (IP, user agent, timestamps) and Vercel Web Analytics. We do not use third-party advertising trackers.

We do not collect payment card information ourselves — payment is taken on completion of service, not online.

• To confirm your booking and contact you about your visit.
• To dispatch the right crew to the right address at the right time.
• To send a one-time booking confirmation email (and, if you opted in, occasional seasonal updates — maximum 4 per year).
• To improve the service: aggregate, non-identifying statistics on conversion and drop-off.
• To meet legal, accounting, and tax obligations.

We share your data only with the service providers we need to operate:

• Supabase (Postgres + Auth): primary database and authentication. Hosted in Canada (ca-central-1).
• Resend: transactional email delivery (confirmations).
• Vercel: website hosting and analytics. Servers are located in North America.
• Telegram: we send a brief booking summary (your name, address, services, total) to our internal admin chat so the team is notified of new bookings.

We do not sell your information. We do not share it with advertisers, data brokers, or marketing partners.

We use minimal cookies needed for the site to work (e.g. NEXT_LOCALE to remember your language choice, session storage to preserve booking wizard progress on refresh). We use Vercel Web Analytics, which is cookie-free and does not track individuals across sites.

We do not show a cookie banner because we do not run advertising cookies. The cookies we do use are essential for site function and are exempt from consent requirements under Canadian and EU guidance.

We keep your booking records for as long as needed to provide the service plus 7 years for tax and accounting purposes. You may request deletion of marketing preferences at any time. Records required by law (invoices, receipts) cannot be deleted before the retention period expires.

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Withdraw consent to marketing emails at any time.
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe we have not handled your data properly.

To exercise these rights, email info@tavial.ca from the address on file.

Data in transit is protected by HTTPS/TLS. Data at rest is encrypted by our infrastructure providers (Supabase, Vercel). Access to admin tools is restricted to authorized Tavial staff with multi-factor authentication on accounts with full data access.

Tavial services are sold to homeowners. We do not knowingly collect information from anyone under 18.

If we make material changes to this policy, we will update the date at the top and, where appropriate, notify customers by email.

Questions about this policy or your data: info@tavial.ca · Tavial Inc., Calgary, Alberta.