Cancellation Policy

For bookings made on this website, Alberta’s Internet Sales Contract Regulation gives you cancellation rights that this policy cannot reduce — including a 7-day right if we failed to disclose what the law requires before you booked, and a 30-day right if we never sent you a copy of your contract. Those rights, and the 15-day refund that follows them, are set out in section 9 of our Terms of Service.

Everything below applies where those rights do not.

Up to 24 hours before the start of your visit you can cancel or move it at no charge, for any reason or none.

Reply to your confirmation email, use your account at https://www.tavial.ca/account to reschedule, or call +1 (587) 874-8794 during office hours (Mon-Sat 9:00am - 8:00pm). Out of hours, email works — we read everything before the morning dispatch.

Inside the 24-hour window, and where the crew arrives and cannot start:

• If you have already paid anything — a deposit or the full amount — that payment is kept as the cancellation charge. If you prepaid the entire visit, the entire amount is kept. There is no second charge on top.
• If you have paid nothing yet, a fee of up to $30 may be charged to the card on file.

The reason is the slot: at that notice we cannot sell it to anyone else, and the crew is already routed around it.

We are not rigid about this. Illness, a family emergency, a burst pipe — tell us and we waive it. Ask in writing so there is a record.

Outdoor work — windows, gutters, lawn care, full exterior — is weather-dependent. We check conditions on the morning of your visit. If they would be unsafe for the crew or would spoil the result, we call you and move the visit to the next slot in your area.

A weather move is always free. It is our call, and you are never penalised for it.

If we cancel for a reason of our own — illness, a vehicle breakdown, a scheduling failure on our side — you pay nothing, we move you to the next available slot in your area, and we credit $20 toward that visit. Ask us to apply it; it is not automatic.

If you cancel with notice and had paid a deposit or prepaid, we refund it to the original card. Refunds are issued within 15 days and normally appear in 5–10 business days depending on your bank.

If you are unhappy with completed work, the first answer is our redo guarantee — we come back and fix it free, within 7 days of the visit (). If a redo is not possible, we refund the affected part of the visit.

• Reply “cancel” or “reschedule” to your confirmation email, quoting your reference code (it looks like TV-AB1C2D3E).
• Call +1 (587) 874-8794 during office hours, or text the same number.
• Reschedule yourself at https://www.tavial.ca/account.

A cancellation counts from the moment you send it, not from when we read it.